FAQs
How can I trust Phoenix Co., Ltd.?
We have exported number of vehicles worldwide and will export to countries that demand high quality well maintained vehicles as well as Phoenix Co., Ltd. certified member of
How can I order a vehicle?
You can get helpful information on ourHow To Buy page.
What is the Proforma Invoice and how do I receive it?
It is the “final estimate” in the form of an invoice based on the chosen vehicle and shipping conditions. In order to receive the Proforma Invoice, please follow the steps below.
- Visit our website and click on the vehicle you like to access our Total Price Calculator.
2. Fill in all required information in the calculator and personal information in the Free Quote section and click on “Request for quote” to send us an inquiry. - (The customer can also contact the staff via WhatsApp)
- Once our staff responds to your inquiry, we can begin the negotiation process.
- If both you and Phoenix Co., Ltd reach an agreement on pricing and conditions, you will be notified as such.
- You will receive the Proforma Invoice.
What is your payment method?
- Payment Terms: Only T/T(Telegraphic Transfer) is acceptable. Customers are required to make the payment in full prior to shipping procedure.
- All customers should send the payments only to Phoenix Co., Ltd., beneficiary in JAPAN only. We will not be responsible until payment has been confirmed by our bank.
Can I pay in cash?
No, we only accept bank deposits, bank transfers as payment methods. But in case you would be willing to call at our branches in Japan, it would be possible to pay in cash either in USD or JPY.
What currencies do you accept?
Primarily, we accept payment in US dollars. However, under certain circumstances,
Japanese yen is also accepted. No other currencies are accepted.
Do I need to pay any transaction charges while making payments?
You may be charged additional transaction/convenience fees depending on the payment method/bank you use.
Do you offer international shipping?
As long as they conform to the standards set forth, the models in our stocks are exportable to every country, except for the ones that only accept LHD cars or adopt L/C payment (Letter of Credit).
Do you take care of the cars even after arrival at the ports?
Contracts we adopt are either CIF, C&F, or FOB.
With CIF and C&F, they include the full process ranging from port to port.
Therefore, you need to be in charge of any process beyond arrival in your port.
What if my car isn't in the condition I expected?
Models have their own corresponding condition depending on age, the type of use.
We ship the purchased model under the same condition as you have agreed on.
However, we can't ensure that the condition remains the same until arrival in your port.
Can I negotiate the price of Phoenix cars?
Not all car prices are negotiable. Even if they are, drastic discounts can't be given on them. There are fixed limits to which they could be negotiated, depending on the models.
How can I see any imperfections on a car before I complete my purchase?
We can provide you with condition sheets and short videos for most of the models in our stocks. In case you have any further questions, please feel free to contact us.
Do Phoenix have WhatsApp?
Yes, we do. Our WhatsApp Number is as follows.
+81-70-1248-5419
Where do you buy cars?
Approximately 90% of our stocks are bought through Auction sites. The rest of them are bought from our customers.
Can I buy a car without paying a deposit?
Yes, you can. But you are required to make a deposit in case you hope to hold the model for yourself or request buying directly from auction sites.
How can I see a car before buying it?
If you would be able to come over to the branch in Japan, we would be happy to show the actual model.Also, we could provide you with more details as to the model if requested.
What is Phoenix Co., Ltd.?
At Phoenix Co., Ltd., we have comprehensive vehicle inspection (other than JEVIC and JAAI inspection) that consists of road tests, mechanical, electrical, and body work areas as well as inspecting the interior of the vehicle. Mechanical inspections and maintenance are regularly undertaken to ensure the safety and reliability of the vehicle, and also for its quality control to provide our customers with true satisfaction. We have examination of vehicle components such as oil, water, brake oil, clutch, mission oil for smooth shift feeling, wiper blade, lights, and equipped repairing tools such as jack, tire wrench and so on. And just to make sure, we have inspection and maintenance again before it is shipped. Thus, we can provide our customers with high-quality vehicles at Phoenix Co., Ltd.
When was the company founded?
Phoenix Co., Ltd were founded on December 18, 1989.
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