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How can we help?

Here you'll find a few of our most popular questions, indexed by the categories below.

We offer three different ways to proceed

We offer three different ways to proceed , depending on your needs and readiness to purchase.

Please review each option carefully before placing an order.

① Reserve

Secure a vehicle while finalizing details

② Buy at FOB Price

CIF will be invoiced separately

③ Inquiry

more information before deciding.

Option 1:

① Reserve (Hold a Vehicle)

Best for:

Customers who want to secure a vehicle while finalizing details such as shipping, budget, or internal approval.

How it works:

  1. Click “Reserve / Hold this vehicle”
  2. Pay a hold fee
  3. The vehicle will be reserved exclusively for you for a fixed period (eg 7 days)

Important notes:

  • The vehicle will not be sold to other customers during the hold period
  • The hold fee is non-refundable
  • The hold fee may be deducted from the final purchase price (if applicable)
  • Shipping (CIF) is not included at this stage

When to choose this option:

  • You need time to confirm shipping costs or documents
  • You want to prevent the vehicle from being sold while you prepare
  • You are not ready for full payment yet

Option 2:

② Buy with FOB Price (CIF or CRF will be invoiced separately)

Best for:

Customers who are ready to purchase the vehicle immediately .

How it works:

  1. Click “Buy with FOB Price”
  2. Complete checkout with the FOB vehicle price only
  3. After purchase, we calculate the CIF (shipping & insurance)
  4. CIF will be invoiced separately

What is included:

  • Vehicle price (FOB)

What is not included:

  • Shipping cost
  • Marine insurance
  • Destination port charges

These costs will be calculated and invoiced after your order.

Important notes:

  • The vehicle is considered sold once payment is completed
  • CIF payment is required before shipment
  • Shipping fees vary by destination, vehicle size, and schedule

When to choose this option:

  • You are ready to buy now
  • You understand CIF will be paid separately
  • You want to secure the vehicle immediately

Option 3:

③ Inquiry (Contact Us)

Best for:

Customers who need more information before deciding .

How it works:

  1. Click “Inquiry”
  2. Send us your questions or requirements
  3. Our team will contact you with details such as:

    Shipping estimate (CIF or CRF)
    Vehicle condition
    Export process
    Required documents

When to choose this option:

  • You are comparing multiple vehicles
  • You need a CIF or CRF estimate before purchasing
  • You have special requirements or questions

Payment Information

We kindly request that you remit the payment to the bank account below.

USD Account

Please send payment in US$ only.


Bank Name The Bank of Tokyo-Mitsubishi UFJ, Ltd.
Branch Name Setagaya Branch
Swift Code BOTKJPJT
Name of Account Holder Phoenix Co., Ltd.
Account Number 0062489
Bank Address 2-11-17, Sangenjaya, Setagaya-ku, Tokyo, Japan 154-0024

JPY Account

Please send payment in JPY only.


Bank Name The Bank of Tokyo-Mitsubishi UFJ, Ltd.
Branch Name Setagaya Branch
Name of Account Holder Phoenix Co., Ltd.
Account Number 0526651
Bank Address 2-11-17, Sangenjaya, Setagaya-ku, Tokyo, Japan 154-0024